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Onera, Inc. logo

Position to fill Customer Success Manager

San Francisco, CA



A. H.

Customer Success Manager




The Hiperpool team spent time understanding the requirements of the role, especially the cultural elements, which are critical at an early-stage startup like Onera.

Hiperpool’s Talent Sponsors were able to identify numerous members from the Hiperpool community that matched Onera’s requirements. More than 80% of the members shortlisted by Hiperpool were interviewed by the Onera team.

Hiperpool Talent Sponsors and Client Success Managers were active on behalf of members and employers throughout the process, providing support and guidance at every step of the way.

About the company

Onera is a high-growth, early-stage startup that is transforming the modern retail experience. The Onera Intelligent Fulfillment Platform enables retailers to optimize the availability and delivery of products in an omnichannel environment. By leveraging leading edge data science and machine learning retailers can dramatically improve the shopper’s experience while increasing sales and profitability.

Onera is backed by Bain Capital Ventures, and executives from BloomReach, TellApart, BazaarVoice, Dropbox and Walmart. The team is comprised of ex­-Google, Facebook, Cisco, Bain & Company, Bain Capital Ventures and Golden Gate Capital employees, and includes individuals who hold PhDs in machine learning and algorithms from institutions such as Carnegie Mellon and Stanford.

Onera partnered with Hiperpool to find a Customer Success Manager to join their headquarters in San Francisco, CA.

About the role

  • Join a team that is quickly growing into an established industry disruptor, and help drive strategic initiatives across the organization
  • Lead customer engagements -- Onera’s Customer Success team members serve as the primary contact point for clients and lead every phase of the post­-sale relationship
  • Demonstrate Onera’s value -- Onera’s CSMs also support the Sales team in demonstrating potential value to new customers
  • Drive strategic and product initiatives -- as scaling takes off the team faces some of the strategic and operational challenges associated with fast growth. 


  • 3-6 years’ experience in consulting, banking or other customer-facing roles
  • General athlete, jack­ of ­all trades, and strong business acumen
  • Highly analytical and data ­driven, comfortable with difficult data/statistical concepts
  • Comfortable with clients, able to strategically partner with customers
  • Hungry and humble, low ego and willing to do whatever it takes to succeed
  • Thoughtful, curious and a problem ­solver
  • Personable and collaborative, able to work across teams and functions
  • Does not need structure, eager to carve own path
  • Sense of humour

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