Medallia logo
POSITION TO FILL
Manager, Professional Services
LOCATION
London, UK
Success Stories > Medallia
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile and contact center channels), understand it in real time and deliver insights and action everywhere —from the C-suite to the frontline— to improve their performance and deliver exceptional experiences.

On a path of rapid growth, Medallia is in constant need of a high-quality candidate pipeline. With specifics needs in EMEA, Medallia’s Talent team decided to look to Hiperpool to continue identifying exceptional talent.
ABOUT THE ROLE
Medallia’s Professional Services Managers build deep relationships with top management at customer companies, leverage those relationships to understand underlying customer needs, then channel Medallia’s engineering and management expertise to address those needs through innovative software solutions. Medallia's Managers are critical to growing Medallia’s business within customers, impacting the business direction of customers, and shaping the development of Medallia’s fast-evolving, best-in-class software products. Medallia are seeking Managers who can take ownership of specific Fortune 500 accounts from the first day.

REQUIREMENTS
  • 3-6 years of management consulting experience
  • MBA or Master's preferred
2

HIPERPOOL MEMBERS HIRED
Hiperpool’s Talent Sponsors were able to identify numerous members from the Hiperpool community that matched Medallia’s requirements. More than 80% of the members shortlisted by Hiperpool were interviewed. Two Hiperpool members joined Medallia.

Hiperpool Talent Sponsors and Client Success Managers were active on behalf of members and employers throughout the process, providing support and guidance at every step of the way.
THE SUCCESSFUL MEMBER:
Raissa


To all my friends in consulting or banking, I highly recommend Hiperpool if you are open to make an interesting professional shift!
Raissa Hage-Chahine
Manager Professional Services
EXPERIENCE
Before joining Medallia, Raissa spent ~3 years at Simon-Kucher & Partners, a strategy consulting firm.

She graduated from HEC School of Management with a CEMS degree in International Business.
BACKGROUND
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