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Position to fill Customer Success Manager

New York, NY

Testimonials

Candidate:

Jackson

Customer Success Manager

Story

5

HIPERPOOL MEMBERS PUT FORWARD

1

HIPERPOOL MEMBER HIRED

60

DAYS TO HIRE

Hiperpool’s Talent Sponsors were able to identify numerous members from the Hiperpool community that were interested in Simon Data. More than 75% were invited to interview and one member received an offer.

Hiperpool Talent Sponsors and Client Success Managers were active on behalf of members and employers throughout the process, providing support and guidance at every step of the way.

About the company

Simon Data is an enterprise software company that enables businesses to effectively leverage all of their data to drive personalization and value for their customers. By understanding what customers have done and are doing, companies can effectively guide future behaviors.

Simon’s platform empowers businesses to do this by enabling non-technical users in marketing, support, and product roles to leverage core big data and data science efforts. Simon’s software works by sitting downstream of existing data systems, joining together multiple sources, and driving workflow automation and insights.

Their goal is to improve and optimize customer experiences by making the entire process, experimentation through analysis, a data-driven one.

Hiperpool partnered with Simon Data to help them find a Customer Success Manager. 

About the role

  • Lead strategic client engagements, drive renewals, and push process improvements 
  • Ideal for someone who’s excited to work hard in a fast paced environment and learn what it takes to build an enterprise SaaS business
  • Lead customer engagements
  • Build client relationships
  • Champion process and product improvement

Requirements

  • 2-4 years experience in consulting or a relevant customer success role or a combination of both
  • Deep analytical skill set or programming language experience a plus


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