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POSITION TO FILL
Director, Business Operations
LOCATION
San Francisco, CA
Success Stories > UserVoice
UserVoice is the leading product feedback management software. Founded in 2006, UserVoice is dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful.

Today, more than 3,500 companies use UserVoice to make strategic product decisions and improve user engagement and customer retention while being efficient with their development resources. UserVoice enables product teams to work more effectively alongside customers, customer support, success, and sales teams to better inform the product development process.

UserVoice partnered with Hiperpool to find a Director of Business Operations to join their headquarters in San Francisco, CA.
ABOUT THE ROLE
  • Act as the product manager for the business -- your product is the company
  • Work on diverse projects with direct and significant impact on the business
  • Work directly with the CRO and CEO of a high-growth enterprise software company
REQUIREMENTS
  • 4-8 years overall work experience
  • Very analytical
  • Able to produce data-driven recommendations and results
  • Relevant startup experience a plus
  • Top-tier consulting experience a plus
10

HIPERPOOL MEMBERS PUT FORWARD
8

HIPERPOOL MEMBERS INTERVIEWED
25

DAYS TO HIRE
Hiperpool’s Talent Sponsors were able to identify 10 members from the Hiperpool community that matched UserVoice’s requirements and were interested in the role. We then presented this short list to UserVoice's hiring manager, who decided to interview 80% of the proposed members.

After three interview rounds, UserVoice decided to make an offer to a Hiperpool member who accepted the role. The overall process took ~25 days.

Hiperpool Talent Sponsors and Client Success Managers were active on behalf of members and employers throughout the process, providing support and guidance at every step of the way.
THE SUCCESSFUL MEMBER:
0


I want to sincerely thank Hiperpool for focusing on results rather than newsletters. I signed up and you quietly worked to find a strong fit for my next role after consulting given my interests and operations background. The first opportunity you suggested for me matched better than the LinkedIn and recruiter emails I was constantly receiving. It was so well targeted that it led to me accepting the opportunity and I am now in a senior role in a startup I'm very excited about. I couldn't be where I am without your work.

Jyot Bawa
Director of Operations at UserVoice
EXPERIENCE
Before joining UserVoice in 2017, Jyot worked at Bain & Co for 3.5 years, leading teams in strategy consulting engagements primarily with global tech and telco firms.

Jyot holds an MBA degree from Harvard Business School.
BACKGROUND
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